COVID-19 Government Resources

Mandatory Face Coverings

Effective April 20, 2020 When travelling by air, travellers will be asked to cover their mouth and nose:
  • at Canadian airport screening checkpoints, where the screeners cannot always keep two metres of separation between themselves and the traveller;
  • when they cannot physically distance from others, or as directed by the airline employees; and
  • when directed to do so by a public health order or public health official.
  • Aviation passengers on all flights departing or arriving at Canadian airports will also be required to demonstrate they have the necessary non-medical mask or face covering during the boarding process otherwise they will not be allowed to continue on their journey. Passengers should follow the current Public Health Agency of Canada’s guidance on face coverings.

Travel Insurance - COVID-19

As of March 5, 2020, COVID-19 is now considered a known event and the applicable exclusion will be applied for policies issued on or after this date. This exclusion will apply globally including trips to territories with no existing travel advisory or outbreak.

Supplier Updates

The travel industry is working hard to adapt to COVID-19 quickly changing restrictions and changes within the industry. Airlines are adapting new procedures to ensure the safety of all guests and crew who are travelling to provide essential services.

Air Canada

Air Canada presents ClearCare+ including new personal safety and sanitary measures to all operations.

  • Mandatory pre-flight customer temperature checks
  • Personal care kits containing disinfectant and safety items
  • Electrostatic cabin spraying to reinforce aircraft grooming protocols
  • Revised food product minimizing crew and passenger contact
  • Mandatory customer face coverings and employee PPE
For all of AIR Canada's most up to date COVID-19 policies and procedures click here


WestJet's Safety Above All policy includes new and enhanced health and safety measures for guests travelling during this time.
  • Reduced contact check-in process
  • Enhanced safety screening, including pre-flight temperature checks
  • Mandatory customer face coverings and employee PPE
  • Enhanced cleaning measures on board
  • Disinfectant wipes provided at boarding
For WestJet's latest updates, policy changes and procedures, click here

Canadian North

Canadian North launches the CN Care Program with updated health and safety protocols for check-in, boarding and in-flight services. 
  • Mandatory Face Masks
  • Increased sanitizing of baggage stations
  • Increased sanitizing of all check-in counters and aircraft including windows, tray tables, seat belts, overhead bins and more
For all of Canadian North's most up-to-date COVID-19 policies & procedures, click here. 

Air North

Air North has worked to increase existing health and safety measures with the Air North Care First Program. Some of the program policies include:
  • Physical Distancing measures at check-in
  • Mandatory Face Coverings while in transit in airport buildings and aircraft
  • Increased Sanitization of aircraft and check-in counters
  • Pre-flight health checks
For all of Air North's most up-to-date COVID-19 policies & procedures, click here. 

Regional Northern Airlines