Years of industry experience: 18 years
Years with TOTW travel: Two years with TOTW…happy to be a part of the team.
Places traveled: Mexico, Cuba, Dominican Republic, Hawaii and various destinations around Canada and USA.
Travel Tips to share: If you are leaving the country, make sure you are leaving with insurance coverage. The cost of medical bills can be alarming in another country. Why take the chance! Have fun on your vacation with a peace of mind knowing that you are covered should an emergency arise. And leave your valuables at home!
Favorite place to travel: Hawaii and Cuba
Best travel moment and why: Aulani, a Disney resort located in Ko Olina, Oahu. Our family vacationed a couple years ago here and it was amazing! The Resort has Disney characters, a wonderful and fun children’s club called Aunty’s Beach house and the amenities are endless. So much fun for the whole family…from pools to beach, from waterslides to spa days, it was heaven for a week! Can’t wait to go back!
Favorite customer story or moment: I have many favorite stories and moments with my customers, but one that comes to mind is with insurance. I had a client who purchased last minute medical only insurance for a trip to South America. While on vacation, she fell and broke her arm. With the aid of her medical insurance, she was well looked after and she had no issues at all to receive treatment or making her claim. She said everything went as smooth as could be, and will never go without insurance again!
Favorite type of cuisine: My favourite is definitely sticking to my traditional Newfoundland roots – Jigg’s Dinner! And a good pot of Fish n’ Brewis with schrunchions is just delicious!! Filipino food is also very tasty. Adobo, Pancit and Ensamada are some of my favorites!
Favourite staff party location: Banff, Alberta.
Favorite staff party memory/moment/funny time: The Banff Springs was amazing! The party bus in Banff was fun. Being scared of ghosts – not so fun haha!
I have been planning trips for both work and pleasure for approx. 10 yrs now. All have been with Melissa Hernandez,(who I consider not only my travel agent but my friend) Booking corporate travel from all parts of North America to my personal Caribbean vacations, and even home to Newfoundland to visit family, (which I could just book myself), however, Melissa has taken care of absolutely everything I ever need, if there are situations with weather, need changes etc, Melissa...Read more
Melissa was amazing with helping us book and organize our wedding! We had a group of approximately 40 people and everything went off without a hitch. Melissa worked hard to help us get the best deal possible and ensure all of our guests were happy. When there was a last minute cancellation of one of our flights (which could have been very stressful), Melissa had worked out a solution before we even knew there was a problem. We are so...Read more